Shipping

Confirmed enquiries are packed and dispatched from our facility on business days (Monday to Friday, excluding public holidays). Enquiries confirmed before the daily cut-off are dispatched the same business day; anything confirmed after the cut-off, on a weekend, or on a public holiday is dispatched the next business day.

• Daily cut-off: 12:00 PM AEST.
• Dispatch days: Monday to Friday, excluding public holidays.
• Confirmation: Once your enquiry is confirmed, we send a separate dispatch update when your parcel leaves our facility.

Every dispatch ships by tracked express courier. Once dispatched, parcels typically arrive within 2–5 business days across Australia.

• Metro & major centres: Usually 2–3 business days after dispatch.
• Regional & remote areas: May take a little longer depending on the courier's network.
• Estimates only: Transit times are provided by the carrier and can vary with weather, peak volumes, or events outside our control.

As soon as your parcel is dispatched, we share a tracking link so you can follow it from our facility to your door.

Tracking can take a few hours to show its first scan after dispatch. If your link still shows no movement after one business day, message us on Telegram (@southeastlabz) and we will chase it with the carrier.

Every parcel ships in plain, unbranded, sealed packaging. There is nothing on the outside that indicates the contents or the nature of the business — just a standard shipping label with your delivery address.

• Unbranded outer: No logos, no product names, no markings on the outside.
• Sealed & protected: Items are sealed and padded to arrive in the same condition they left us.
• Standard label only: The shipping label carries the carrier and delivery details required for transit, nothing more.

Please double-check your delivery details when confirming your enquiry. If you spot a mistake, message us on Telegram as soon as possible. We can update the address while your parcel is still being processed, but once dispatched the details are locked to the carrier.

• Before dispatch: Message us on Telegram (@southeastlabz) and we will correct the address.
• After dispatch: The address is fixed with the carrier; any redirection is at the carrier's discretion.
• Undeliverable & returned: If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery.